Question 1

How do I know if I actually need a new roof?

Accepted Answer

Three signs move you from 'repair' to 'replace': granule loss filling your gutters, curled or cupping shingle tabs, and visible mat exposure across multiple slopes. Any one of those plus a roof past 15 years usually means replacement is the better dollar. Book a free inspection and we'll send a one-page assessment with photos — no quote, no pressure.

Question 2

Do you offer free inspections?

Accepted Answer

Yes. A licensed technician walks every slope, photographs every issue, and emails you a written report within 24 hours. Inspections are free whether you file an insurance claim with us or not.

Question 3

What areas do you serve?

Accepted Answer

We cover the entire DFW metro plus Austin, Houston, San Antonio, and the surrounding suburbs — 12 cities in total. Visit /areas for the full coverage map and city-specific pages.

Question 4

Are you licensed, bonded, and insured?

Accepted Answer

Yes — fully licensed in Texas, $2M general liability, and full workers' comp on every crew member. We email proof of coverage with every contract.

Question 5

How much does a new roof cost in Texas?

Accepted Answer

A typical 28-square DFW home runs $13,500–$17,200 for Class-3 architectural shingles and $17,200–$22,000 for Class-4 impact-rated. Metal standing-seam runs $32,000–$48,000. Use our instant estimator at /tools/estimate for a ballpark dialed to your address.

Question 6

Do you offer financing?

Accepted Answer

Yes — four programs from 0% APR for 12 months up to 15-year terms. Soft-pull pre-qualification takes 60 seconds and doesn't affect your credit score. Try the calculator at /tools/financing.

Question 7

Is the estimate binding?

Accepted Answer

The line-item takeoff we sign is binding for everything we could see during inspection. The only legitimate change order is for hidden decking rot we couldn't see through old shingles — we budget 2 squares on every job and bill any overage at a published per-square rate stated upfront.

Question 8

Do you require a deposit?

Accepted Answer

We collect a material deposit only after permits are pulled and the install date is locked. Most insurance jobs require nothing upfront — we draw the ACV check at the start and the depreciation check at completion.

Question 9

Will you work with my insurance company?

Accepted Answer

Yes. We handle the carrier-side communication start to finish — adjuster meeting, supplements, depreciation release. You sign two documents: the contract and the certificate of completion. Everything in between is our paperwork.

Question 10

What if my claim gets denied?

Accepted Answer

We re-walk the roof with you, document anything the adjuster missed, and file a supplement. If the carrier still won't budge on a documented hail claim, Texas allows you to invoke appraisal — a binding third-party process we've never lost on a documented hail event.

Question 11

Will filing a claim raise my premium?

Accepted Answer

In Texas, weather-related claims (hail, wind) do not personally penalize you the way an auto accident would — but the carrier may raise rates region-wide after a major storm. If your roof has documented damage, filing is almost always the right call. We can walk you through the math before you decide.

Question 12

What's the difference between RCV and ACV?

Accepted Answer

RCV (Replacement Cost Value) is what it costs to replace the roof today. ACV (Actual Cash Value) is RCV minus depreciation — that's your first check. The difference, called recoverable depreciation, is released once the work is verified complete. Our full breakdown lives at /insights/reading-your-insurance-adjusters-roof-scope.

Question 13

What warranty do you offer?

Accepted Answer

Every install carries a 10-year workmanship warranty from us plus the full manufacturer warranty on materials (30–50 years on architectural shingles, lifetime on most impact-rated systems). Both are registered in your name and emailed within 30 days of completion.

Question 14

Are Class-4 impact shingles worth the premium?

Accepted Answer

In DFW, almost always yes. They survive 2–3 hail cycles where Class-3 typically fails on the first major event, and most carriers offer a 22–30% premium discount on the roof portion of your policy. Twelve-year math saves the average homeowner around $11,000. Full analysis at /insights/class-4-impact-shingles-dfw-worth-it.

Question 15

Shingles or standing-seam metal?

Accepted Answer

Depends on roof geometry and how long you plan to stay. Simple gables and 10+ year horizons favor metal. Complex roofs with many valleys and dormers favor architectural shingles. We'll model both for your specific house — no upsell.

Question 16

What manufacturers do you install?

Accepted Answer

We're certified installers for GAF, Owens Corning, CertainTeed, Atlas, and DECRA. Specific certifications unlock 25–50 year enhanced warranties that off-the-street contractors can't offer.

Question 17

How long does a roof replacement take?

Accepted Answer

A typical 28-square home is one day for tear-off and install, half a day for cleanup and final walkthrough. Complex roofs (slate, metal, steep multi-story) run 2–4 days. We give you a firm schedule before contract signing.

Question 18

How soon can you start?

Accepted Answer

Standard projects start within 7–14 days of contract. Emergency tarping happens within 24 hours. Active storm seasons can extend the queue — we tell you the real number, not the best-case one.

Question 19

Do I need to be home during the install?

Accepted Answer

No. We confirm access, scope, and color selection the day before. You can leave for work and come home to a finished roof. The foreman calls you twice during the job — once at tear-off, once at completion.

Question 20

What about my landscaping and driveway?

Accepted Answer

Tarps go over every bed, the A/C unit, and any glass. The dumpster sits on plywood to protect your driveway. We run a magnetic sweep twice — in two directions — before the crew leaves. If we miss a nail, we come back and find it.

Question 21

My roof is leaking right now — what do I do?

Accepted Answer

Call (800) 555-0199. We dispatch emergency tarping crews 24/7 across DFW. Don't climb a wet roof yourself. Move valuables and put buckets under active drips. We can usually have a tarp up within 4 hours.

Question 22

How do I know if a storm actually damaged my roof?

Accepted Answer

Look at the soft metals first — dented gutters, AC fins, vent caps, and chimney chase sides are the giveaway. If the soft metals are pristine, the roof probably is too. Try our storm history lookup on the homepage or read /insights/hail-damage-vs-blistering-how-to-tell.

Question 23

Should I sign with a storm-chaser who knocked on my door?

Accepted Answer

Never. Out-of-state storm-chasers often use assignment-of-benefits contracts that hand your insurance proceeds to them and lock you in. Take their card, do nothing, and call a local licensed contractor. If they pressure you to sign in the driveway, that's the answer.

Question 24

How long do I have to file a hail claim in Texas?

Accepted Answer

Most carriers require notice within one year of the date of loss, though some are shorter. Don't wait — evidence degrades, the storm fades from NOAA records' top results, and adjusters get more skeptical the longer you wait. File within 60 days of the event when possible.

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